Returns & Refunds Policy

At Velique, we want you to love your purchase. If you are not fully satisfied, we’re here to help with our Returns & Refunds Policy.

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Eligibility for Returns

Returns are accepted within 14 days of delivery.

To be eligible, your item must:

Be unused.

Be in the same condition you received it.

Be in the original packaging.

A receipt or proof of purchase is required.

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Non-Returnable Items

The following items cannot be returned:

Digital goods (e.g., downloads, subscriptions)

Perishable items (e.g., food, flowers, cosmetics)

Final sale or clearance items

Personalized or custom products

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Return Process

To start a return, please contact us at info@velique-store.com with the following information:

Order number

Item(s) you wish to return

Reason for return

Photo evidence of the product being defective or damaged

Once approved, we’ll provide instructions on how and where to send your return.

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Refunds Process

Refunds are issued once your return is received and inspected.

If approved:

Your refund will be processed within 14 days.

Refunds are credited back to your original payment method.

Please note it may take additional time for your bank or credit card provider to post the refund.

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Shipping Costs

Customers are responsible for paying shipping costs for returning items.

Shipping costs are non-refundable.

If the product is defective, damaged, or incorrect, we cover the return shipping.

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Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us at:

Velique

Trade Name: Velique

Email: info@velique-store.com

Phone Number: +447443511077