Terms of service

OVERVIEW

Welcome to Velique.

Throughout these Terms of Service, the terms "we", "us", and "our" refer to Velique. Velique operates this website and online store, including all related information, content, features, tools, products and services (collectively, the "Services"), to provide you with a seamless shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information regarding your legal rights, warranty disclaimers and limitations of liability.

By accessing, browsing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your country or jurisdiction of residence, or that you have obtained the consent of your parent or legal guardian if required.

To use certain Services, including placing orders, you may be required to provide information such as your name, email address, billing details, payment information and shipping address. You represent and warrant that all information you provide is accurate, current and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not sell, assign or transfer your account to another person.

SECTION 2 – OUR PRODUCTS

We make every reasonable effort to display our products as accurately as possible. However, colours, finishes and product appearance may vary depending on your device, screen settings and lighting conditions.

We do not guarantee that the appearance of products displayed on your device will exactly match the products delivered.

All product descriptions, specifications and pricing are subject to change without notice.

We reserve the right to discontinue products at any time and to limit quantities available for purchase.

SECTION 3 – ORDERS

By placing an order, you are making an offer to purchase products from Velique.

We reserve the right to accept or reject any order at our sole discretion.

Your order is not considered accepted until we send you an order confirmation email and your payment has been successfully processed.

Please review your order carefully before submitting it. Once an order has been processed, we may be unable to amend or cancel it.

If we reject or cancel your order for any reason, we will notify you using the contact information provided during checkout and refund any payment received where applicable.

Purchases are subject to our Refund Policy available on our website.

You agree that products purchased from Velique are intended for personal use only and not for resale or commercial distribution.

SECTION 4 – PRICES AND BILLING

All prices displayed on our website are subject to change without prior notice.

The price charged will be the price shown at the time your order is placed and confirmed.

Unless otherwise stated, prices do not include shipping costs, customs duties, import taxes or other government charges that may apply in your country.

We reserve the right to correct pricing errors or inaccuracies at any time, including after an order has been placed.

You agree to provide accurate, complete and current billing and payment information for all purchases.

You represent and warrant that:

you are authorised to use the payment method provided;
your payment details are accurate;
your payment provider will honour the transaction; and
you will pay all applicable charges, including taxes and shipping fees.

SECTION 5 – SHIPPING AND DELIVERY

Delivery times provided on our website are estimates only and are not guaranteed.

Velique is not responsible for delays caused by shipping carriers, customs authorities, weather events or circumstances beyond our reasonable control.

Risk of loss and ownership of products passes to you once the goods have been delivered to the shipping carrier.

Customers are responsible for ensuring that shipping information provided is accurate.

Where customs duties or import taxes apply, these remain the responsibility of the customer unless otherwise stated.

SECTION 6 – INTELLECTUAL PROPERTY

All content available through the Services, including but not limited to text, graphics, photographs, logos, icons, product descriptions, images, videos, audio, website design and software, is owned by or licensed to Velique and is protected by applicable copyright, trademark and intellectual property laws.

You may use our website solely for personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, republish, transmit, display, create derivative works from or otherwise exploit any content without our prior written permission.

Nothing contained in these Terms grants any licence or ownership rights in our intellectual property.

"Velique", our logo, branding and all related names are trademarks of Velique.

Shopify and its related trademarks remain the property of Shopify Inc.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools that we neither monitor nor control.

These tools are provided "as is" and "as available" without warranties of any kind.

Your use of any optional third-party tools is entirely at your own risk, and you should ensure that you understand and accept the relevant third-party terms before using them.

Any future features or services introduced on our website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

Our Services may contain links to third-party websites or services.

We do not control, endorse or assume responsibility for the content, privacy policies or practices of any third-party websites.

Your use of any third-party website is entirely at your own risk.

Any complaints regarding products or services offered by third parties should be directed to the relevant provider.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Velique is powered by Shopify, which enables us to provide our Services to you.

However, any purchase you make through this website is made directly with Velique, not Shopify.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Velique, including any loss, damage or injury arising from products purchased through our website.

You expressly release Shopify and its affiliates from any claims arising out of purchases made from Velique.

SECTION 10 – PRIVACY POLICY

All personal information collected through our Services is handled in accordance with our Privacy Policy, which is available on our website.

Because our store is hosted by Shopify, certain personal information is also collected and processed by Shopify in order to provide and improve its platform.

By using our Services, you acknowledge that you have read both our Privacy Policy and Shopify's Privacy Policy.

For further information regarding how your information is collected, used and protected, please review our Privacy Policy available on our website.

SECTION 11 – FEEDBACK

If you submit ideas, reviews, suggestions, comments or other feedback ("Feedback"), you grant Velique a perpetual, worldwide, royalty-free, transferable licence to use, reproduce, modify, publish, distribute and display such Feedback for any lawful purpose, including improving and promoting our Services.

You confirm that:

you own or have permission to submit the Feedback;
your Feedback does not infringe any third-party rights; and
your Feedback complies with these Terms.

We are under no obligation to keep Feedback confidential, compensate you for it or respond to it.

We reserve the right to remove any Feedback that we determine to be unlawful, abusive, misleading or otherwise inappropriate.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders at any time without prior notice, including after an order has been placed.

SECTION 13 – PROHIBITED USES

You agree to use our Services only for lawful purposes.

You must not use the Services:

for any unlawful purpose;
to violate any applicable laws or regulations;
to infringe intellectual property rights;
to harass, threaten or abuse others;
to submit false or misleading information;
to transmit spam or malicious software;
to impersonate another individual or organisation;
to interfere with the security or operation of the website;
to scrape, copy or harvest data from the website without permission;
to distribute viruses, malware or harmful code;
to use bots, automated software or AI agents to access the Services in a manner that disrupts or abuses the platform.

We reserve the right to suspend or terminate access if we believe these Terms have been violated.

SECTION 14 – AGENTS

This section applies where software agents, automated systems or AI tools access our Services.

No automated system may access or interact with our website unless it clearly identifies itself and complies with all applicable technical restrictions implemented by Velique.

We reserve the right to restrict, block or prohibit automated access at any time.

Automated tools must not:

disguise themselves as human users;
bypass CAPTCHAs or other security measures;
conceal their identity;
interfere with website functionality; or
attempt to circumvent access restrictions.

SECTION 15 – TERMINATION

We reserve the right to suspend or terminate your access to our Services at any time without prior notice if you breach these Terms.

Termination will not affect any rights or obligations that have accrued before termination.

The provisions relating to Intellectual Property, Limitation of Liability, Indemnification, Governing Law and any other provisions intended to survive termination will remain in force.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our Services and all products sold through them are provided on an "as is" and "as available" basis.

To the fullest extent permitted by law, Velique disclaims all warranties, whether express or implied, including warranties of merchantability, satisfactory quality, fitness for a particular purpose and non-infringement.

We do not guarantee that:

our website will operate without interruption;
the Services will always be secure;
information on the website will always be accurate or complete; or
defects will be corrected immediately.

Your use of our Services is entirely at your own risk.

Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer protection laws.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Velique, its directors, employees, contractors, affiliates and service providers shall not be liable for any indirect, incidental, consequential, special or punitive damages arising out of or relating to:

your use of our Services;
your inability to use the Services;
products purchased through our website;
errors or omissions in website content; or
any loss of profits, revenue, savings, goodwill or data.

Where liability cannot legally be excluded, our liability shall be limited to the maximum extent permitted by applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Velique, Shopify and our respective directors, officers, employees, contractors, affiliates and service providers from any claims, liabilities, damages, losses or expenses, including reasonable legal fees, arising from:

your breach of these Terms;
your violation of applicable law; or
your misuse of our Services.

You agree to cooperate fully in the defence of any such claims.

SECTION 19 – SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.

SECTION 20 – WAIVER; ENTIRE AGREEMENT

Failure by Velique to enforce any right or provision of these Terms shall not constitute a waiver of that right.

These Terms, together with our Privacy Policy, Refund Policy and any other policies published on our website, constitute the entire agreement between you and Velique regarding your use of the Services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent.

Velique may assign or transfer these Terms at any time without notice.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

SECTION 23 – HEADINGS

The headings used in these Terms are included for convenience only and shall not affect the interpretation of these Terms.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to update, amend or replace any part of these Terms at any time by posting changes on this website.

It is your responsibility to review these Terms periodically.

Your continued use of our Services following any updates constitutes acceptance of those changes.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service should be sent to:

Velique

Email: info@velique-store.com

Address:

41 Potterne Close