Shipping policy
Shipping Policy
This Shipping Policy describes how Velique handles order processing, shipping, and delivery. Please read carefully before placing an order.
Order Cut-Off Time
Orders placed before 00:00 GMT (London) will begin processing the same business day.
Orders placed after this time will be processed the next business day.
Shipping Times
Delivery times are estimates and begin after your order has been processed.
United Kingdom & Ireland
Handling Time: 1 business day (Monday to Friday)
Transit Time: 2–11 business days (Monday to Friday)
United States, Canada, Australia & New Zealand
Handling Time: 1 business day (Monday to Friday)
Transit Time: 3–17 business days (Monday to Friday)
Delivery times may vary depending on courier operations, customs clearance, and local postal services.
Shipping Costs
Standard Shipping: Free Delivery
Express Shipping (if available): Free Delivery
International Shipping: Free Delivery
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number.
Tracking updates may take 2–3 business days to appear.
You can track your package using the link provided.
Shipping Restrictions
We currently ship to:
United Kingdom
Ireland
United States
Australia
New Zealand
Canada
We currently do not ship to:
Any countries not listed above.
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping.
If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at info@velique-store.com, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
Email: info@velique-store.com
Telephone: +447443511077